Customer Service:
Please fill out this form to request assistance or information. Please
do not hesitate to contact us if you have any particular requirements
for products or for delivery.
The goods will be delivered with the invoice in mane
of the Firm Alessandro Mandruzzato f.ta Navagero 54/ b Murano
Venezia, P .I. IT 03176000275 owner of
the site buymuranoglass.com
Sales
conditions:
All internet sales are regulated by the Legislative Decree of the
22nd of May 1999, protocol number 185, the aim of which is to protect
consumers in matters relating to mail-order selling.
Guarantee:
All of the products on sale on our website BuyMuranoGlass.com. are
certified and guaranteed by the Vetro Artistico® Murano trademark.
We can therefore guarantee the total quality and the exclusive production
of our products within the island of Murano with the use of materials
that are produced, processed and finished on the island of Murano.
Prices:
The prices of the products are in EURO.
The shipment cost
include the packing.
At the Order schedule specify the destination European Community or all the World.
Import
Duty:
For countries within the European Union all deliveries are exempt
from customs duty. For countries outside of the European Union, customs
duty must by paid by the client.
Payment:
We accept credit card payments or bank drafts. We wish to inform you
that the merchandise will be dispatched on the day of payment.
Return Policy:
Our return policy gives you the right to return any product that you
are not satisfied with, within 10 working days. We would kindly request
that you send back all products in their original packaging and that
you specify the reason for the return. In such cases you will receive
reimbursement amounting to the value of the product purchased. Delivery
expenses will not be reimbursed.
Delivery
expenses:
Delivery expenses vary according to the chosen delivery method and
the weight of the product purchased, in any case, the cost of delivery
will be specified on the order form.
Delivery:
Products purchased will be delivered by U.P.S. Courier within 2 days
or 4/5 working days, depending on your chosen delivery option.
All merchandise is insured! As soon as your merchandise is sent you
will receive an e-mail confirmation with a tracking number at the
e-mail address provided.
ITA
